Your tracking page is one of the most revisited touchpoints in the entire post-purchase journey — and for many brands, it deserves to look every bit as polished as the rest of the store. That's why we're introducing two brand-new tracking page templates:
Backdrop
and Showcase
, built specifically for merchants who want a more visual, on-brand tracking experience.Both templates let you
upload your own brand imagery
and embed a YouTube video
, so the tracking page becomes a genuine extension of your brand rather than a purely functional status screen — a great place to reinforce your story, highlight a campaign, or keep customers engaged while they wait.🖼️ Backdrop
Backdrop wraps your order lookup widget in a full, immersive brand visual.
🎬 Showcase
Showcase gives your brand content a dedicated spotlight alongside the order lookup widget.
Both templates are ready to use out of the box — just pick one, drop in your image and YouTube link, and you're live.
🔔 Also new: System Notifications
We've added a new System Notifications section to give you full control over the operational emails ParcelWILL sends you. You can now decide which notifications matter, choose whether to receive each one, and set exactly which inbox they go to — so the important alerts reach the right people, and the noise stays out of your way.
As always, thank you for being a part of the ParcelWILL journey. We'll keep building a better post-purchase experience for you and your customers.