When an order takes twelve days to arrive, the useful question is where those days went — in your warehouse, waiting for the carrier, or on the road. This release answers it shipment by shipment, along with a few changes that make everyday shipment management smoother.

These three times were already in Analytics as trends and averages. Now each shipment carries its own: how long the order took to ship, how long the carrier took to collect it, and the full time from order to delivery. Add them as columns, filter and sort by them in Orders, see them in shipment details, include them in CSV exports, and use them in shipping notifications and the data sent to your integrations.

Orders now keeps a record of every export and its status — Processing, Completed or Failed. Larger exports sent by email can also be downloaded here for two days, so a missing email no longer means exporting again.

Any filter in Orders and Analytics can now flip from “is” to “is not” — “every status except Delivered” takes one click instead of ticking everything else.

— show 20, 50 or 100, and your choice is remembered.

— now show the recipient’s name and contact details from the order’s current shipping address.

— before your first verification, you can edit the email address directly; it takes effect once verified.

— Billing now shows how much quota you’ve used rather than how much is left. Hover to see what’s still available.

— Ali Reviews, LAI Product Reviews and Omnise Page Builder.

Thank you for being a part of the CWILL Tracking journey.

Sidekick, the AI assistant in your Shopify admin, can now answer from your CWILL Tracking data. Ask "where is #1048?" or "what's still not shipped on 1048?" and it replies with each shipment separately — status, carrier, destination, key dates, and the latest tracking event — then links you to that order in the app. Nothing to set up.

This first version handles one order at a time, and is read-only. Sweeping for stuck parcels, comparing carriers, and looking up a bare tracking number still live in the app; bulk questions are what we're building toward next.

Tracking links now use a more secure format, giving your customers' order details stronger protection in shipping.

It applies automatically — to the notifications we send and to the tracking_link your integrations use. Links your customers already received keep working, so there's nothing to change on your side.

Thank you for being a part of the CWILL Tracking journey.

The dedicated tracking channel on Enterprise plans just got faster. For the carriers our merchants ship with most, we now check for updates more often.

You'll see it as fresher tracking pages, shipping notifications that go out closer to the moment something actually happens, and delays that surface earlier — with nothing to turn on or configure.

On Enterprise and want to know which of your carriers are covered? Your customer success manager can tell you.

We've swapped in a nicer set of placeholder products for previewing tracking page and shipping notification templates.

Thank you for being a part of the CWILL Tracking journey.

This one is mostly housekeeping — a batch of updates you're unlikely to notice, which is rather the point. One item is worth calling out on its own.

We've improved accessibility on the tracking page storefront, so more of your customers can follow their orders comfortably however they browse.

This is a first pass rather than a finished job — some older parts of the page still need work, and we're continuing on them. If you or your customers run into something that doesn't behave well, tell us; that feedback goes straight into the next round.

Thank you for being a part of the CWILL Tracking journey.

A single threshold across your entire operation is too blunt. A parcel sitting uncollected at a pickup point for three days needs a message today — a parcel quiet in customs for three days is completely normal. Transit times vary just as much, by carrier, warehouse, and destination.

you decide which shipments each rule covers, and how many days should pass before an event is sent.

Each event opens the conditions that actually affect it:

Your rule list starts with one baseline rule covering everything, so the event works the moment you turn it on. Add a rule only where part of your shipping needs different timing — the baseline becomes Other conditions and catches the rest, including carriers added later. , so every shipment matches exactly one, and you never have to work out which rule wins.

A rule can hold several thresholds. Set an uncollected-pickup rule to 3, 8, and 14 days and each sends its own event: a friendly nudge, then a reminder naming the collection deadline, then a final notice before the carrier returns the parcel. Each threshold fires once per shipment.

Every rule carries a short Rule ID, included in each event it sends. Filter on that one value in your automation tool instead of rebuilding a long list of conditions there — and the ID stays the same when you change what the rule covers, so your automations keep running untouched. Pair it with transit_time or residence_time to send a different message at each threshold of the same rule.

Full setup guide with configuration examples: CWILL Tracking Events and Triggers Overview

Thank you for being a part of the CWILL Tracking journey.

We're back with a focused set of updates to make your tracking page more transparent for buyers—and safer for dropshipping merchants. Here's what's new.

Cross-border parcels often change hands right before they reach the doorstep: once a shipment enters the destination country, the local postal service usually takes over the final leg. This handoff is exactly where buyers tend to lose visibility—the parcel is still moving, but the "who has it now" question goes unanswered, and that silence is a leading driver of "Where is my order?" inquiries.

ParcelWILL now surfaces for postal shipments across the board, pulling the responsible carrier from the destination country's postal network. Your buyers can now see which local carrier is handling the final delivery, giving them a clear, reassuring answer at the most anxious stage of the journey—and reducing support tickets for your team.

A quick note: last-mile carrier data depends on the destination country's postal network sharing it back, so it won't be available for every shipment. When we can retrieve it, we'll show it automatically.

For merchants relying on a China-based supply chain, showing the live shipment location can be a double-edged sword—helpful for buyers, but risky if it reveals a sourcing origin you'd rather keep discreet.

We've added intelligent location handling to solve this. When is enabled and you've chosen to display the , ParcelWILL now automatically checks whether the parcel's current location is inside China:

No extra setup, no manual toggling—the right display is chosen for every shipment, automatically. It's a small change that gives dropshipping and China-sourced brands one less thing to worry about.

We've also rolled out a round of styling and interaction refinements across the tracking experience for a smoother, more polished feel.

As always, thank you for being a part of the ParcelWILL journey.

ParcelWILL drives real revenue through your post-purchase touchpoints — recommended products, shipping notifications, and exclusive offers. Now every order ParcelWILL attributes is automatically tagged, making that revenue easy to identify, filter, and report on.

Every order attributed to ParcelWILL — no matter which touchpoint converted it — gets the tag . One filter shows you the full revenue impact of your post-purchase experience.

On top of the umbrella tag, each order also carries a tag identifying the exact touchpoint that drove it:

Compare performance across channels and double down on what converts best.

You can filter by these tags both in Shopify and directly in the ParcelWILL admin → Orders page — so finding, segmenting, and reporting on ParcelWILL-driven orders takes just a click.

As always, thank you for being a part of the ParcelWILL journey.

The tracking page is one of the highest-engagement moments in the post-purchase journey — customers come back to it again and again. With Phase 2 of our ParcelWILL × TrustWILL integration, that attention now does double duty: building trust and collecting reviews, right where your customers already are.

Recommended products on your tracking page now display their . Shoppers see real social proof at exactly the moment they're browsing what to buy next — turning post-purchase attention into your next conversion.

For delivered shipments, customers can now on the tracking page. You capture feedback at the peak of customer satisfaction — right when the package lands — with zero extra friction.

For setup details, see: Tracking & Reviews Integration

We've also rolled out a couple of smaller improvements:

— The Orders tab's Sort by menu now includes and , making it easier to organize and act on shipments by the milestones that matter most.

— We've refined the image-deletion experience in the tracking page templates for a cleaner, more predictable editing flow.

As always, thank you for being a part of the ParcelWILL journey. We'll keep building a better post-purchase experience for you and your customers.

Your tracking page is one of the most revisited touchpoints in the entire post-purchase journey — and for many brands, it deserves to look every bit as polished as the rest of the store. That's why we're introducing two brand-new tracking page templates: and , built specifically for merchants who want a more visual, on-brand tracking experience.

Both templates let you and , so the tracking page becomes a genuine extension of your brand rather than a purely functional status screen — a great place to reinforce your story, highlight a campaign, or keep customers engaged while they wait.

Backdrop wraps your order lookup widget in a full, immersive brand visual.

Showcase gives your brand content a dedicated spotlight alongside the order lookup widget.

Both templates are ready to use out of the box — just pick one, drop in your image and YouTube link, and you're live.

We've added a new System Notifications section to give you full control over the operational emails ParcelWILL sends you. You can now decide which notifications matter, choose whether to receive each one, and set exactly which inbox they go to — so the important alerts reach the right people, and the noise stays out of your way.

As always, thank you for being a part of the ParcelWILL journey. We'll keep building a better post-purchase experience for you and your customers.

We’ve made a series of performance optimizations across the app admin to provide a faster and smoother experience, especially for enterprise merchants and stores with large order volumes.

Data loading performance has been significantly improved on key pages, including Dashboard, Orders, Analytics, and more. This helps high-volume stores access critical data faster, manage orders more efficiently, and review business performance with less waiting time.

Thank you for your continued support as we keep improving ParcelWILL.