We’re excited to announce the official release of ParcelPanel Webhook & API v2.0 — a major upgrade from v1.0 that brings enhanced functionality, improved data clarity, and stronger security.

If you’re currently using API/Webhook v1.0, rest assured — your integration remains fully functional without any impact.

👉 Webhooks v2.0

👉 ParcelPanel API v2

Explore the new capabilities and take your integration to the next level.

ParcelPanel now uses AI to extract pickup location details intelligently when a shipment enters the Ready for Pickup status. Since many carriers don’t provide structured pickup addresses, our system analyzes raw tracking descriptions to uncover precise and helpful pickup information. This helps customers collect their shipments faster and reduces the chance of missed pickups.

Additionally, tracking numbers now appear underlined when a carrier’s tracking link is available, making it clear they’re clickable. This small but helpful UI upgrade enhances usability—especially for last-mile delivery, where customer interaction is often required.

Thank you for choosing ParcelPanel. Let’s keep improving the post-purchase experience together.

Following the launch of our Last-mile Delivery solution, we’ve expanded carrier support to include CNE Express, CJ Packet, and YDH. This will enable even more accurate last-mile tracking and improve customer visibility.

You can check this help doc for more details: Learn more about last-mile delivery

We’ve added a new shipment status — Ready for pickup. This status indicates that the shipment is available for the customer to collect from a pickup location. Paired with shipping notifications, it helps ensure timely pickups, reduces return rates, and significantly boosts customer satisfaction.

A series of new sub-statuses have been introduced to provide clearer visibility into the shipment’s real-time progress. This enables merchants to take more targeted actions and improve operational efficiency.

You can check this help doc for more details: What's the meaning of ParcelPanel shipment status?

We’ve launched new analytics modules for Order-to-delivery time and Exception analysis. Use these data-driven insights to monitor performance, identify bottlenecks, and optimize your shipping strategy.

Explore all the improvements in your ParcelPanel admin – and stay ahead with better visibility and control across the post-purchase journey.

We’ve launched a new feature, Pre-purchase EDD, allowing merchants to display the Estimated Delivery Date on product pages. This helps customers manage delivery expectations, boosts confidence, and drives conversions.

You can check this help doc for more details: How to provide pre-purchase estimated delivery dates?

Additionally, we’ve introduced numerous feature enhancements, UI improvements, and other updates to elevate the user experience further. We are waiting for you to explore!

We’ve released a new version of our last-mile delivery solution to help reduce failed deliveries, save logistics costs, enable quick resolution of issues by contacting the last-mile carrier, and further boost customer satisfaction and loyalty.

You can check this help doc for more details: Learn more about last-mile delivery

The sync period, filters, search, and display limits for orders have been extended from 90 to 120 days.

The ParcelPanel admin and Tracking page have been further optimized to enhance performance, providing a smoother experience for merchants and customers.

New options including Newest created, Best sellers (AI-powered), and Frequently bought together (AI-powered) have been added to help merchants boost repeat sales. See the help doc for more details.

New fields: Tracking link and Destination province/state, have been added to the CSV export, offering merchants more flexibility with their order data.

Added Norwegian (Bokmål) language in the ParcelPanel admin, improved order info display visuals, and more accurate auto-translation.

Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services 😘

This feature allows users to add a tracking widget to the new order status page, enabling customers to seamlessly track their orders. This integration aims to reduce a significant number of WISMO (Where Is My Order) tickets and ensure the best post-purchase experience.

ParcelPanel has expanded its integration ecosystem to better cater to users' personalized needs and fully harness the power of automation. The newly added app integrations in this release include, but are not limited to, Zapier, Reviewsio, Okendo, and Flits

Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services.

We've integrated ParcelPanel Returns with ParcelPanel Tracking to help merchants automatically track return shipments. This integration aims to provide customers with the best post-purchase experience.

Here is the help doc: How to integrate with ParcelPanel Returns?

ParcelPanel has released a brand-new Shopify Polaris visual system. This update ensures better alignment with the native Shopify admin interface and enhances future interface expandability.

Thank you for choosing ParcelPanel. We look forward to supporting your business with our improved services.

Our Post-purchase EDD functionality has been significantly upgraded. The improvements include:

Here is the help doc: How to provide post-purchase estimated delivery dates with ParcelPanel?

We've introduced a new annual subscription option that offers a 20% overall cost saving compared to our monthly plans. This new plan is designed to help our loyal customers better manage fluctuations in monthly order volumes and to provide an even better value proposition.

Rest assured, all users can continue with their current plans or switch to the new annual plan at any time.

Here is the help doc: ParcelPanel plans

Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services.