We know that analyzing shipping performance by country is sometimes not enough. In vast markets such as the US, Australia, or Canada, regional logistics can vary widely.

That’s why we’re thrilled to announce a highly requested upgrade: ParcelWILL now supports State/Province level dimensions globally across both the Orders and Analytics dashboards! Here is what's new and how it helps you optimize your shipping strategy:

Navigating your shipments is now more precise. We've upgraded the Destination filter on the Orders page.

Drill down past the country level to select specific states or provinces (e.g., filtering for only "California, United States").

The "Destination" column in the data grid now explicitly displays both the state/province and the country for quick scanning.

The new State/Province dimension has been globally integrated into your Analytics dashboard.

Global Filtering: Apply state-level filters across all core metrics, including Shipments, Order-to-delivery time, Transit time, and Exceptions.

In the detailed data views (like Order-to-delivery time details), we have separated "Destination country" and "Destination province" into distinct, customizable columns.

Optimize Strategy: By exporting this granular data, you can accurately evaluate which carrier performs best in specific regions, empowering you to negotiate better rates or switch providers for underperforming states.

As always, thank you for choosing ParcelWILL and trusting us with your post-purchase experience.

We’ve expanded Order-to-delivery time analytics to give you deeper visibility into what happens before a shipment is on the move.

In addition to the overall order-to-delivery time, you can now track:

— how long it takes to prepare an order before it’s handed off to the carrier

— how long it takes for the carrier to pick up the shipment after it’s fulfilled

By breaking the total order-to-delivery cycle into actionable metrics—such as internal processing time and carrier pickup efficiency—it enables you to improve fulfillment efficiency, hold carriers accountable, and set more accurate delivery expectations.

Please refer to this help documentation: Order-to-delivery time analytics

Thank you for being a part of the ParcelWILL journey.

We have upgraded our integration suite to move beyond simple tracking and into proactive shipment management. As we evolve into ParcelWILL, these new triggers allow you to master the post-purchase experience and build deeper customer loyalty.

We have expanded the event library for . In addition to the standard "Shipment status update," you can now utilize four high-impact triggers:

Please refer to this help documentation: ParcelWILL Events and Triggers Overview

This integration empowers you to transform logistics data into proactive customer communication and automated internal workflows, significantly reducing WISMO inquiries while building long-term brand trust.

Thank you for being a part of the ParcelWILL journey.

We’ve rolled out two optimizations to the tracking page to improve the experience for both your customers and your development workflow.

Managing orders with multiple packages is now more intuitive than ever. As shown in the updated tracking interface, we have refined how different shipments are displayed and toggled.

Now: We’ve introduced a clean, tabbed navigation bar. Customers can effortlessly switch between "Shipment #1," "Shipment #2," and more.

We’ve also addressed a small but frequent pain point for merchants and developers when testing the tracking page layout.

The Benefit: You no longer need to manually refresh the page when toggling between Desktop and Mobile views. The layout now adjusts instantly to the new screen size, providing a real-time preview of how your tracking page looks on any device. This ensures a faster, more efficient setup process for your brand's post-purchase experience.

Thank you for your continued support as we keep building a better ParcelWILL!

ParcelPanel has launched a brand-new order tracking solution designed specifically for Shopify customer accounts, allowing your customers to track their orders seamlessly without ever leaving their customer account.

This new experience brings a post-purchase journey comparable to top-tier DTC ecommerce brands—clean, intuitive, and fully embedded within the customer account environment.

To fit different store setups and use cases, we now offer three types of tracking widgets and two tracking page redirect options, giving you the flexibility to choose the experience that works best for your brand and customers. The entire solution is out of the box, requires zero code, and is safe and risk-free to enable.

For a detailed introduction and step-by-step setup guide, please refer to this help documentation: Built-in order tracking for Shopify customer accounts

As always, thank you for choosing ParcelPanel. Your continued support drives us to keep improving the post-purchase experience and building solutions that help your brand stand out.

We’ve enhanced the carrier display options on the tracking page to give you more flexibility and control.

Previously, this feature only offered two choices: show all carriers or hide all carriers.

Now, we’ve introduced a new middle option that allows you to hide Chinese carriers only, while continuing to display all other carriers as usual.

Even better, this new option is also supported for last-mile delivery carrier display, ensuring a consistent experience across different delivery stages.

In addition, when you enable Dropshipping mode with one click, the system will automatically select this middle option by default, making it easier to achieve a dropshipping-friendly carrier display without extra setup. For more details about the Dropshipping mode, please refer to this help documentation.

Thank you for your continued support.

You can now add a custom sending domain in ParcelPanel to send shipping notification emails from your own brand domain.

After the domain is verified, shipping notifications will be sent using your brand’s email identity, which improves deliverability and strengthens brand trust.

Thank you for your continued support — we’ll continue to deliver a better post-purchase experience for you and your customers.

ParcelPanel for Google Sheets™ lets you export and manage your order data directly in Google Sheets™ with just a few clicks.

This integration eliminates manual work by automatically syncing your orders from ParcelPanel into spreadsheets, giving you clear, real-time access to the data you need.

With this app, you can:

ParcelPanel helps Shopify merchants provide exceptional post-purchase experiences, and this integration makes your order data more accessible for performance tracking, team collaboration, and operational efficiency.

You can check this help doc for more details: How to integrate with Google Sheets?

The ParcelPanel React integration for Shopify headless stores is now live!

Developers can now easily integrate ParcelPanel’s post-purchase experiences into any React-based headless storefront.

📘 Developer documentation: ParcelPanel Headless React Components Integration Guide

ParcelPanel remains committed to delivering the most native, flexible, and high-performance post-purchase solution for Shopify headless merchants.

We’ve streamlined the app installation process to make setup even faster and smoother — you’ll be up and running in no time.

A series of detailed refinements and performance optimizations has been made to further enhance the overall experience.

Thank you for your continued support — we look forward to growing better together.