Changelog

Follow up on the latest improvements and updates.

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🤖 AI-Enhanced Pickup Location Detection
ParcelPanel now uses AI to extract pickup location details intelligently when a shipment enters the Ready for Pickup status. Since many carriers don’t provide structured pickup addresses, our system analyzes raw tracking descriptions to uncover precise and helpful pickup information. This helps customers collect their shipments faster and reduces the chance of missed pickups.
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🔗 Improved Tracking Number Usability
Additionally, tracking numbers now appear underlined when a carrier’s tracking link is available, making it clear they’re clickable. This small but helpful UI upgrade enhances usability—especially for last-mile delivery, where customer interaction is often required.
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Thank you for choosing ParcelPanel. Let’s keep improving the post-purchase experience together.
Following the launch of our Last-mile Delivery solution, we’ve expanded carrier support to include CNE Express, CJ Packet, and YDH. This will enable even more accurate last-mile tracking and improve customer visibility.
You can check this help doc for more details: Learn more about last-mile delivery
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New Shipment Status: Ready for Pickup
We’ve added a new shipment status — Ready for pickup. This status indicates that the shipment is available for the customer to collect from a pickup location. Paired with shipping notifications, it helps ensure timely pickups, reduces return rates, and significantly boosts customer satisfaction.
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More Detailed Shipment Sub-statuses
A series of new sub-statuses have been introduced to provide clearer visibility into the shipment’s real-time progress. This enables merchants to take more targeted actions and improve operational efficiency.
You can check this help doc for more details: What's the meaning of ParcelPanel shipment status?
Enhanced Analytics: Order-to-Delivery Time & Exceptions
We’ve launched new analytics modules for Order-to-delivery time and Exception analysis. Use these data-driven insights to monitor performance, identify bottlenecks, and optimize your shipping strategy.
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Additional Improvements
  • More flexible variables for shipping notification templates and integrations
  • Enhanced order export capabilities
  • Refined Orders dashboard
  • Minor bug fixes and performance optimizations
Explore all the improvements in your ParcelPanel admin – and stay ahead with better visibility and control across the post-purchase journey.
We’ve launched a new feature, Pre-purchase EDD, allowing merchants to display the Estimated Delivery Date on product pages. This helps customers manage delivery expectations, boosts confidence, and drives conversions.
You can check this help doc for more details: How to provide pre-purchase estimated delivery dates?
Here's how pre-purchase EDD is displayed on the product page
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Pre-purchase EDD in ParcelPanel admin
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Additionally, we’ve introduced numerous feature enhancements, UI improvements, and other updates to elevate the user experience further. We are waiting for you to explore!
We’ve released a new version of our last-mile delivery solution to help reduce failed deliveries, save logistics costs, enable quick resolution of issues by contacting the last-mile carrier, and further boost customer satisfaction and loyalty.
You can check this help doc for more details: Learn more about last-mile delivery
Tracking page
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Orders
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New 120-Day Option
The sync period, filters, search, and display limits for orders have been extended from 90 to 120 days.
Performance Optimization
The ParcelPanel admin and Tracking page have been further optimized to enhance performance, providing a smoother experience for merchants and customers.
Enhanced Product Recommendations
New options including Newest created, Best sellers (AI-powered), and Frequently bought together (AI-powered) have been added to help merchants boost repeat sales. See the help doc for more details.
CSV Export Fields Added
New fields: Tracking link and Destination province/state, have been added to the CSV export, offering merchants more flexibility with their order data.
Other Enhancements
Added Norwegian (Bokmål) language in the ParcelPanel admin, improved order info display visuals, and more accurate auto-translation.
Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services 😘
Order Tracking in New Customer Accounts
This feature allows users to add a tracking widget to the new order status page, enabling customers to seamlessly track their orders. This integration aims to reduce a significant number of WISMO (Where Is My Order) tickets and ensure the best post-purchase experience.
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New App Integrations
ParcelPanel has expanded its integration ecosystem to better cater to users' personalized needs and fully harness the power of automation. The newly added app integrations in this release include, but are not limited to, Zapier, Reviewsio, Okendo, and Flits
Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services.
ParcelPanel Tracking Integrates with ParcelPanel Returns
We've integrated ParcelPanel Returns with ParcelPanel Tracking to help merchants automatically track return shipments. This integration aims to provide customers with the best post-purchase experience.
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New Shopify Polaris Visual System
ParcelPanel has released a brand-new Shopify Polaris visual system. This update ensures better alignment with the native Shopify admin interface and enhances future interface expandability.
Thank you for choosing ParcelPanel. We look forward to supporting your business with our improved services.
Enhanced Post-purchase EDD Feature
Our Post-purchase EDD functionality has been significantly upgraded. The improvements include:
  • Expanded configurability within the fulfillment workflow.
  • Advanced settings to customize EDD based on specific countries, regions, provinces, and states.
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New Annual Subscription Plans
We've introduced a new annual subscription option that offers a 20% overall cost saving compared to our monthly plans. This new plan is designed to help our loyal customers better manage fluctuations in monthly order volumes and to provide an even better value proposition.
Rest assured, all users can continue with their current plans or switch to the new annual plan at any time.
Here is the help doc: ParcelPanel plans
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Thank you for choosing ParcelPanel. We look forward to continuing to support your business with our improved services.
- Localized Product Recommendations
No action needed. Product names and prices in recommendations now automatically convert based on the store's language and currency for international customers.
- Multi-Shipment Order Tracking Optimization
When an order contains over three shipments, use the collapse/expand feature to view desired shipments, preventing a cluttered display.
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- Detail Enhancements in Shipment details, Integrations, and Tailored for Shopify Features
Fine-tuned optimizations for details across Shipment details, Integrations, and Tailored for Shopify Features.
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