New & Enhanced Integration Events

We have upgraded our integration suite to move beyond simple tracking and into proactive shipment management. As we evolve into ParcelWILL, these new triggers allow you to master the post-purchase experience and build deeper customer loyalty.
🚀 The New Trigger Suite
We have expanded the event library for Klaviyo, Omnisend, Zapier, Shopify Flow, and Shopify Email
. In addition to the standard "Shipment status update," you can now utilize four high-impact triggers:
Shipment sub-status update (New):
 Triggered when the shipment sub-status changes (e.g., from "Picked up by carrier" to "Arrived at sorting facility")
Post-purchase EDD expired (New):
 Triggered when the estimated delivery date (EDD) has passed, and the shipment is not marked as delivered
Shipment transit delay (New):
 Triggered when a shipment remains undelivered after exceeding the predefined number of transit days
Shipment stalled (New):
 Triggered when a shipment shows no tracking updates after exceeding the predefined number of days
Please refer to this help documentation: ParcelWILL Events and Triggers Overview
This integration empowers you to transform logistics data into proactive customer communication and automated internal workflows, significantly reducing WISMO inquiries while building long-term brand trust.
Thank you for being a part of the ParcelWILL journey.